• All watches on website are available for international shipping.
  * Depending on destination country, some parts might not be available for delivery.
• The shipping companies you are able to use: EMS.
  
• REGALO vintage watch charges its users the item and shipping costs only. Duty fees/import taxes are to be paid separately upon delivery in your country.

We provide worldwide service.

Please feel free to contact us via the contact form below If you have any questions.

We accept Credit card online(Visa/Master/Amex/Diners) or PayPal.

• Shipping method is EMS (Japan Express Mail Service).
• Tracking number will be provided, and insurance will cover if the item is damaged or missing in the shipping process.（The amount of compensation depends on the shipping company.）
• We will ship within 1～2 business days after we confirm your payment.
• EMS is available from Monday to Saturday 17 o'clock in Japan time.
• Please note that it will take longer than usual to ship and arrive if there are Saturdays and Sundays in between.
• We do not accept to declare lower value on shipping label or invoice. We will declare full value on them.（Stating undervalue is considered a tax evasion, so we ship with the correct price.）

Please put the item you want in your cart, enter your address, and the shipping fee will be displayed.
We ship via EMS (Japan Post).
(Import duties and taxes are not included in the item price or shipping cost.)

EMS 　 about 7～20 days

(Please note that it may not arrive within the stated number of days because it takes time for customs clearance.)

• Customs and other taxes are not included in the product price or shipping cost.These fees are at the buyer's expense and will be charged upon receipt.
• Please check with the customs in your country before you purchase how much these additional costs will cost.
• We may not be able to ship overseas due to customs or the shipping company.

• We do not recommend inquiring the carrier to perform an unattended delivery to"front door" in your address in order to avoid package loss.
• In case of loss, the carrier will not take any responsibility.

《EMS｠

-Delivery time and coverage
・EMS usually arranges deliveries within 7 -20 working days, which may vary by country.
Please note that customs procedures, Japanese holidays and natural disasters may affect delivery.

-Characteristics of the service
・Door-to-door, customs services.
・Import taxes and duties will be paid separately (if necessary).
(Depending on the country, you may need to pick it up at the local post office.
For more information, contact your local post office. )
・If the package is not received for a few days, it will be returned.
(If the package comes back to our shop, we will ship it again.
You will be responsible for return shipping. Items can not be returned. )
・Online tracking with access to 24 hour shipping status and automatic email updates for customers and consignees.
・In some countries, you may need to pick up your package from the office of a local shipping company.
・Guaranteed in case of loss or damage (against the value of the item) and tracking of packages.

※The actual amount varies depending on the exchange rate.

About warranty and return policy

・One year warranty against natural malfunctions of movement that occur under normal use.
(limited cases approved by our designated watch repairer.)
(excluding products repaired by the manufacturer.)
(When obtaining the warranty, you will be responsible for shipping costs to and from our shop.)

・All parts are being sold in the condition they are appearing on the pictures and as per the description. We strongly recommend you to read item description very carefully and inquire more details or clarification before you place an order.

・As per the store policy, order cancellations and refunds are not permitted.

・All products description being offered is as a reference and there might be automated translation misleads or even mistakes, because an online translation tool is being used. If required we suggest you to inquire us for more information before proceeding with the order to avoid any issues.

About delivery

・In case of damage, we strongly recommend you to send us evidence pictures along with package inner and outer appearance where it is clearly possible to confirm the damage, and file a damage claim to shipping company within 2 days after delivery is performed.

《About order｠

Q. I'd like to place an order, how do I go about it?
A. When you put the item you want in the cart and enter the shipping address, the price will be duty-free and the shipping cost will be displayed.
Please confirm the total amount and proceed to the payment screen.
Once the payment is completed, you will receive a payment confirmation email and we will prepare for the shipment.


Q. How much is the customs duties?
A, you will be charged customs duties when you receive your watch.
Tariff rates vary from country to country, so please contact customs in your country.


Q. When and how should I pay the customs duty?
A. The customs duty may be paid to the delivery company when you receive the package, or it may have to be paid directly to customs.
Details vary depending on where you live, so check with your preferred shipping company.


Q. Can I cancel my order?
A. Due to store policy, orders can not be canceled. To avoid problems, we strongly recommend that you thoroughly review the condition and description of the parts or request additional information before proceeding with your order.


Q. Why is shipping not available in my country?
A. The shipping company may not be able to arrange delivery to your country.


Q.Is the price shown duty-free?

When you put the item in the cart and enter the delivery address, the duty-free price will be displayed.



《About payments｠

Q. Are all taxes included in the total?
A. The total price includes only shipping and merchandise. Import duties are not included because they are paid in your country. For more information, please contact your local customs office.


Q. I have a problem with my order. Can you help me or check if you have it in stock?
A. All items listed online are in stock if they are not labeled "sold out."
Sometimes you're having problems with your Internet connection, so it's a good idea to try again in a few minutes.
Otherwise: Submit a screenshot of the problem and describe the steps that are causing the problem.


《Other｠

Q. I don't understand the description box, how should I clarify it?
A. Some parts of our shop website use automated online translation tools, so you may need to explain a few things. Contact REGALO Vintage Watch for more information.


Q. How do I request additional photos or specify item details?
A. If you have any questions, I'd be happy to help.
Before ordering, please inquire about the condition of the item, fitting, additional photos, etc.
Please note that we do not accept cancellation after purchase.


Q. Is the item price and shipping cost negotiable?
A. Due to store policy, it is not negotiable.


Q. Shipping costs are not listed on the product page. Can you check and give me an estimate?
A. You can only proceed with your order if shipping to your country is available online.
However, a system error may occur, so please feel free to contact us.


《About Delivery》

Q.　Is it possible to ship by FedEx or DHL?

Yes. It's possible.
Please note that the delivery fee is more expensive than EMS.
Please inquire about the shipping cost.


Q. Can I change the way my order is shipped?
A. As a general rule, the shipping method you choose can not be changed.